Terms of Use

Last updated: 27 May 2026 · Version 1.0

These terms set out the agreement between you and us when you use the RemindMeVoice website, app or device. They're written in plain English; if anything is unclear, please email hello@remindmevoice.com and we'll explain.

1. Who we are

RemindMeVoice is operated by Cornerwise Studio Ltd, a company registered in England and Wales. In these terms, "we", "us" and "our" mean Cornerwise Studio Ltd trading as RemindMeVoice.

• Company number: 17248795
• Registered office: 82a James Carter Road, Mildenhall, IP28 7DE
• Contact: hello@remindmevoice.com

2. What these terms cover

These terms come in three parts. Whichever parts apply to you depends on how you use RemindMeVoice:

• Part A — Website. Applies to everyone who visits remindmevoice.com.
• Part B — Free app account. Applies once you create an account at app.remindmevoice.com.
• Part C — Device and subscription. Applies once you reserve, buy or subscribe.

By using the site, the app or a device, you agree to the parts that apply to you. If you don't agree, please don't use them.

3. Eligibility

To create an account or buy a device, you must:

• be at least 18 years old;
• be ordering from a delivery address in the United Kingdom (we don't ship internationally yet);
• have the authority to set up reminders on behalf of the older adult who will use the button — typically as a close family member, legal representative, or under a Lasting Power of Attorney.

Part A — Website

4. Using the website

You're welcome to read everything on remindmevoice.com for personal, non-commercial use. You may share links to our pages freely. Please don't:

• scrape the site for content that you then republish as your own;
• try to find or exploit security holes;
• use the site in any way that breaks the law or interferes with anyone else's use of it.

Our content (text, illustrations, the RemindMeVoice name and logo) is protected by copyright and trade-mark law. See section 14.

Part B — Free app account

5. Your account

When you create an account at app.remindmevoice.com you'll be asked for an email and password. Keep your sign-in details safe — anything done from your account is treated as done by you. Tell us immediately if you think someone else has got into it.

You can delete your account from inside the app, or by emailing hello@remindmevoice.com. We'll erase your personal data as described in our Privacy Policy.

6. What the free app does

Until your button arrives, you can use the app to listen to sample voice summaries, set up a profile for the person you care for, add calendar events and invite other family members. We don't charge for any of this and you don't need to give us a payment card.

We may change, suspend or stop offering free features at any time, for example if we replace them with something better or if a feature turns out to cause problems. If we make a significant change that materially affects you, we'll give you reasonable notice and an export of your data.

7. Acceptable use

You agree that you will not:

• use RemindMeVoice for anyone who hasn't agreed (or for whom you're not authorised to act);
• upload content that is unlawful, harassing, defamatory or that infringes someone else's rights;
• attempt to interfere with the service, our infrastructure or other people's accounts;
• reverse-engineer or extract our software except where the law expressly allows it;
• resell the service or use it to build a competing service.

We may suspend or close an account that breaks these rules. Where possible we'll warn you first and give you a chance to put things right.

Part C — Device and subscription

8. Reservations, orders and payment

Reserving or ordering a device through the app or website is an offer to buy from us at the price shown. We accept your offer when we email confirming your order — that's the point at which a contract is formed.

Prices are in pounds sterling and include UK VAT where applicable. Delivery charges, if any, will be shown before you confirm. Payment is handled by Stripe; we do not store your full card number.

We may decline or cancel an order — for example if we've made a pricing mistake, or if we suspect fraud. If we cancel after taking payment, we'll refund you in full.

9. The subscription

Buying a device includes a number of months of service. After that, a recurring subscription covers ongoing access to the cloud service that powers the button. Current pricing is shown on our pricing page; we'll always tell you the price before you commit.

You can cancel the subscription any time from inside the app, or by emailing us. Cancellation takes effect at the end of the current billing period; we don't pro-rate part-months but we won't charge you again.

10. Your 14-day right to cancel

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you have 14 days from the day you receive the device to change your mind, and 14 days from the day you subscribe to cancel a subscription, without giving any reason.

To cancel, just email hello@remindmevoice.com — anything that makes your decision clear is fine.

If you cancel a device order, return the device to us within 14 days of telling us. We'll refund what you paid (including the basic outbound delivery cost) within 14 days of receiving the device back, or proof that you've sent it. You're responsible for the return postage and for any drop in the device's value caused by handling beyond what's needed to check it works.

11. Refunds and the things that can go wrong

Beyond the 14-day right above, our standing offer is simple: if you're not happy in the first 30 days after your device arrives, contact us and we'll arrange a full refund. We'd rather you have a tool that works for your family than money for one that doesn't.

Under the Consumer Rights Act 2015 the device must be of satisfactory quality, fit for purpose and as described. If a fault appears in the first 30 days, you have a short-term right to reject and a full refund. If a fault appears later, we'll repair or replace the device, or refund you, in line with the Act.

Where you've used the service for less than a month at the point of a fault-related refund, we'll refund the proportionate share of any subscription you've paid.

12. Not a medical device

13. Our service may sometimes be unavailable

We do our best to keep the service running 24/7 but we can't guarantee it. From time to time the service may be unavailable for maintenance, upgrades, or because of problems we don't control (your home broadband, your Wi-Fi, a fault at one of our suppliers). If something happens that means the service is significantly degraded for an extended period, please contact us — we'll do what's fair.

14. Intellectual property

We (or our licensors) own the RemindMeVoice name and logo, the software, the website, the firmware, the spoken-summary templates, and any other material we provide. Buying a device gives you ownership of the physical device but not of the software running on it — for that, we grant you a personal, non-exclusive, non-transferable licence to use it as part of the service, for as long as your account is active.

You keep ownership of the content you put into the app (your events, notes, profile details). You grant us the licence we need to host, display and process that content so we can provide the service to you.

15. Our liability to you

Nothing in these terms limits or excludes our liability for:

• death or personal injury caused by our negligence;
• fraud or fraudulent misrepresentation;
• defective products under the Consumer Protection Act 1987;
• your statutory rights as a consumer that cannot lawfully be excluded.

Subject to the above, our total liability to you for any claim arising out of or in connection with the service is limited to the greater of (a) the amount you have paid us in the 12 months before the claim arose, and (b) £100.

We are not liable for indirect or consequential losses, loss of profit, or loss of expected savings, or for any harm caused by circumstances outside our reasonable control (for example, a power cut, broadband outage, or a third-party service we depend on going down).

16. Ending the agreement

You can stop using RemindMeVoice at any time. To close your account, use the app's account-delete feature or email us.

We may end your access if you seriously break these terms, if you use the service in a way that risks harming others, or if we have to for a legal reason. Where it's reasonable, we'll warn you first and give you a chance to put things right, and we'll always give you a copy of your data to take with you.

17. Changes to these terms

We may update these terms from time to time — for example to reflect changes in the law or improvements to the service. If a change materially affects you, we'll email you (where we have your address) and post a notice on the site at least 30 days before it takes effect. If you don't agree with the change, you can stop using the service and cancel.

18. Other bits

• The whole agreement. These terms (plus the documents they refer to, like the Privacy Policy) are the whole agreement between you and us, and replace any earlier discussions.
• Severability. If a court finds part of these terms unenforceable, the rest still applies.
• No waiver. If we don't enforce a right straight away, we haven't given it up.
• Third parties. No-one outside this agreement has rights under it (Contracts (Rights of Third Parties) Act 1999 is excluded), other than rights people are given expressly.
• Transfer. We may transfer our rights and obligations under these terms (for example, if the business changes hands). Your rights won't be affected.

19. Law and where you can complain

These terms and any dispute arising from them are governed by the laws of England and Wales. You and we both agree that the courts of England and Wales have non-exclusive jurisdiction — meaning you can also bring a claim in the courts of the part of the UK where you live, if that's different.

For consumer disputes you may also use the European Commission's online dispute resolution platform at ec.europa.eu/consumers/odr, though we'd much rather you contacted us directly first so we can try to put it right.

20. Contact

Email hello@remindmevoice.com for anything — questions about these terms, refunds, complaints, or just to say hello.